Special item guidelines
Which items have special return guidelines?
Area Rugs
We want you to be happy with your rug purchase, and we understand that you need to live with it for a while.
So, take 14 days after delivery, and if it's not right, we'll give you a refund, credit, or exchange, provided it's in saleable condition.
- If you purchased your rug through Laureldales.com, please visit www.laureldales.com/easyreturns to create and print your free UPS return label.
Please note that after 14 days, we won't be able to accept any returns unless there is a manufacturer's defect.
Bonus Gifts
If you would like to return an item that qualified you for a bonus gift, you can:
- Return the bonus gift along with the merchandise, or
- keep the bonus gift, in which case your account will be charged for its value.
Designer Apparel
Certain Designer Apparel, as listed below, must be returned within 30 days of purchase. TOL customers are not exempt from this timeframe.
Designer Apparel List
| Alberta Ferreti | Lanvin |
| Armani | Libertine |
| Barbara Bui | Maxmara |
| Carolina Herrera | Maxmara Rinaldi |
| Chanel** | Maxmara Studio |
| Christopher Kane | Maxmara Weekend |
| David Koma Limited | Michael Kors |
| Dion Lee Enterprise PTY LTD | Nour Hammour |
| Ellery | Oscar De La Renta* |
| Etro | Paule Ka |
| Fabiana Filippi | Peserico |
| Giambattista Valli* | Prabal Gurung |
| Hellessy | Sablyn |
| Herve Leger | Saint Laurent |
| Jason Wu | St. John |
| Jenny Packham | Victoria Beckham |
*Markdowns are not returnable.
**Must be returned within 14 days. Markdowns are not returnable.
We will not accept a return of merchandise that has been:
- Worn
- Washed
- Damaged
- Used
- Altered
- Returned without attached Laureldale's l-tags, designer tags, and/or any accompanying materials that were originally included.
- Highlighted items have additional restrictions as listed.
- All returns are subject to evaluation by Laureldale's
Dresses
Certain dresses will be delivered with a Laureldale's l-tag attached. Once the b-tag is removed, merchandise cannot be returned. To determine whether a dress you would like to purchase will be tagged, go to the product page and review the details tab below the image. If an item is going to be tagged, it will alert you there.
We will not accept a return of merchandise that has been:
- Worn
- Washed
- Damaged
- Used
- Altered
- Returned without attached Laureldale's l-tags, designer tags, and/or any accompanying materials that were originally included
All returns are subject to evaluation by Laureldale's.
Face Masks
Face Masks are a Final Sale product. They cannot be exchanged, returned and are not eligible for price adjustments on prior purchases or promotions.
Furniture
Upon delivery, please carefully examine each piece of your furniture. If you wish to return the furniture for preference reasons, you must contact Laureldale's Customer Service at +1-855-5-LAUREL(+1-855-552-8735) within 3 days of your delivery. For preference returns:
- Furniture protection plans will be refunded.
- The delivery fee will not be refunded.
- A restocking fee of 15% will be assessed.
- Preference furniture returns must be returned in "as new" condition.
If you notice any damage or imperfections within 3 days of your delivery, please notify Laureldale's Customer Service. At that time, we will schedule a service appointment to correct the issue.
Hold Policy: If you are unable to accept delivery of your merchandise within 60 days of availability, your sales check will be canceled. To schedule or change your delivery date, please contact customer service any time at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week.
Outdoor Furniture
Upon delivery, please carefully examine each piece of your furniture. If you wish to return the furniture for preference reasons, you must contact Laureldale's Customer Service +1-855-5-LAUREL(+1-855-552-8735) within 3 days of your delivery. For preference returns:
- Furniture protection plans will be refunded.
- The delivery fee will not be refunded.
- A restocking fee of 15% will be assessed.
- Preference furniture returns must be returned in "as new" condition.
If you notice any damage or imperfections within 3 days of your delivery, please notify Laureldale's Customer Service. At that time, we will schedule a service appointment to correct the issue.
Hold Policy: If you are unable to accept delivery of your merchandise within 60 days of availability, your sales check will be canceled. To schedule or change your delivery date, please contact customer service any time at +1-855-5-LAUREL(+1-855-552-8735), or email us at support@laureldales.com. We're available 24 hours, 7 days a week.
» Due to the seasonal nature of Outdoor Furniture, such purchases made or delivered on or after June 27th cannot be returned for preference reasons.
Mattresses
We want you to be perfectly content with your new mattress. If at any time within the first 365 days after your mattress delivery you feel you aren't satisfied, notify a sales professional and we will issue a credit toward a one-time reselection, minus applicable fees calculated as a percentage of the original purchase price of your mattress.
- Original delivery fees are not refundable.
- A pick-up fee of $110.00 will be charged for all mattresses, except in the case of a manufacturer defect.
A delivery fee will apply to all reselections and fees are prorated as follows:
One Time Mattress Comfort Reselection Fees
| Time Period | Reselection Fee |
| In the first 3 months after delivery | 15% of original purchase price |
|---|---|
| From 3-6 months after delivery | 20% of original purchase price |
| From 6-9 months after delivery | 30% of original purchase price |
| From 9-12 months after delivery | 50% of original purchase price |
Hastens Mattress
The One Year Preference reselection policy does not apply to Hastens. There is a one-time return permitted for Hastens mattresses and bases. You must keep the Hastens items in the home for 30 days. After 30 days, you have 30 days to return and a 25% restocking fee will be applied. If you then decide to purchase another Hastens from Laureldale's, the second mattress is a final sale and may not be returned. The Hastens 25 year mattress warranty applies only to the base and the mattress. The topper has no warranty. Worrynomore is not available for Hastens.
Pre-Owned Watches
If you are not satisfied with your pre-owned watch purchase, please mail your return within 14 days of the delivery date using a Laureldale's Easy Returns label only. Please ensure the tags remain attached, the item is unaltered, and all original paperwork, receipt, and packaging are included in the return packaging. For more information about returns, please click here.
Promotional Gift Cards
All Promotional Gift Cards received in relation to a purchase must also be returned at the same time the merchandise is returned. If the merchandise is returned without the corresponding Promotional Gift Card, or with partial value, it will be deducted from your refund.
Wedding & Registry Gifts
To make your registry return and exchange process as easy as possible, we recommend that you schedule an appointment with your Registry Consultant. They will help you finalize your choices and fill you in on any information you may need for your returns and exchanges.
We will issue a merchandise credit for any gift you receive, using your Registry purchase list, the original receipt, or proof-of-purchase label. No receipt and the item is not on your purchase list? We will issue a merchandise credit and you will receive the lowest selling price in the last 180 days.